Notes
Field notes from completion reporting with teams who need calmer views of unfinished journeys.
Completion rate is not the same as step quality
A high finish percentage can hide painful steps that only determined users survive.
Which drop-offs are recoverable—and which are not
Some users leave and return the same day. Others never come back. Treat those exits differently in your reports.
Naming workflow steps so reports stay honest
Vague step labels make completion analytics look precise while measuring the wrong thing.
Why fortnightly completion briefs hold attention
Daily digests numb stakeholders. Quarterly reviews arrive after the damage. A middle cadence keeps finish-rate work visible.